Delivery Information

At Cholistan Organic, we are committed to ensuring that your 100% organic products are delivered to your doorstep quickly, safely, and hassle-free. Below, you’ll find all the details about our delivery process, timelines, and policies.

Delivery Areas

We currently deliver across Pakistan, including major cities, towns, and rural areas. Whether you live in a bustling urban center or a serene village, we’ll bring nature’s goodness to your home.

Delivery Charges

• For Major Cities:
  • Delivery is FREE for orders above PKR 2,500.
  • For orders below PKR 2,500, a flat delivery charge of PKR 200 will apply.
• For Rural Areas:
  • Delivery charges may vary based on your location. The exact amount will be displayed at checkout.

Delivery Timelines

• Major Cities (Lahore, Karachi, Islamabad, etc.):
  • Orders are delivered within 2–4 working days.
• Other Areas (Small Towns and Rural Areas):
  • Orders are delivered within 4–7 working days.

Note: Delivery timelines may vary slightly during holidays, sales, or unforeseen circumstances (e.g., weather conditions).

Order Tracking

Once your order is dispatched, you will receive an SMS or email with your tracking number. You can track your package online or contact our customer support team for assistance.

Delivery Policy

1. Accurate Address Details:
   Please ensure that your delivery address, contact number, and any additional instructions are accurate to avoid delays.
2. Delivery Confirmation:
   Our delivery partner may contact you before arriving. Kindly be available to confirm receipt.
3. Missed Delivery Attempts:
   If delivery is unsuccessful on the first attempt, our team will arrange a second attempt at your convenience.
4. Unpacking Instructions:
   Your organic products are packed securely to maintain freshness. Upon receipt, inspect your order for any damage and store your items as instructed.

Returns and Exchange for Delivered Orders

If your product is damaged or not as per the description, you can request a return or exchange within 7 days of delivery. To learn more, visit our Returns & Refund Policy.

For Any Queries

If you have questions about delivery or need assistance, feel free to reach out to us:

• Phone: +92-303-7678917
• Email: sales@cholistanorganic.com
• Live Chat: Available on our website from 9:00 AM to 9:00 PM.

Thank you for choosing Cholistan Organic! We’re honored to bring Pakistan’s finest, 100% organic products directly to your door. ????